Contact
Whether you are a parent, a learner, a teacher or a partner, write to us. A real person will answer.
No support tickets and no call centre. Just people who care about helping.
Best for
Questions · Feedback · Account help · Partnerships
Send us an email →Best for
Urgent help · Payment problems · Trouble signing in
Call Mimi Hodari →How can we help?
Each of these opens an email with the subject already written, so you can start with the question rather than with the admin.
👨👩👧
Questions about your child’s learning, or what the report is telling you.
Write to us →🎒
Help with signing in, or with the questions themselves.
Write to us →🏫
Interested in bringing Mimi Hodari to your school or class.
Write to us →🤝
Interested in working together on something.
Write to us →Before you contact us
These are the three we are asked most. If one of them solves it, you have your evening back.
Wait two minutes and refresh. The confirmation from Safaricom occasionally arrives late, and the plan opens the moment it does.
If it still has not opened, send us the M-Pesa message with the receipt code. Your money is not lost: a payment we have a record of can always be matched back to your account.
You do not need us for this. Use forgotten password on the sign-in page and a link comes to your email.
The link works once and expires in an hour. Using it signs out every device, which is deliberate.
Tell us three things: what you were trying to do, what happened instead, and a screenshot if you can manage one.
That is usually enough to find it the same day. Reports like these are how the product gets better, so they are genuinely welcome.
The people behind the learning experience.
💚 Paying by M-Pesa?
When you pay, the M-Pesa prompt shows Shadrack Muliwa Mwangi rather than Mimi Hodari. That is because the M-Pesa Till is registered in the operator’s own name.
That is us. It is the name you should expect to see before you enter your PIN. If you ever see a different name, stop and tell us.
Still have a question?
Stuck on a payment, needing help with your account, having spotted something we should improve, or simply wanting to talk about Mimi Hodari. We are listening. 💙